Step 1 · The workload
What actually needs to run.
What we do, in detail
Hosting, notice and action, reasons for restrictions, and IT consultancy.
Program 01 · Unwatched, not unmanaged
Hosting
We do not monitor what customers store and there is no general obligation on a host to do so, which is what keeps a provider out of your files. The exemption from liability lasts while we have no actual knowledge of something unlawful. A sufficiently precise notice ends that, and we then act quickly. Availability commitments are whatever a written service level agreement says and nothing more, because a verbal promise about uptime is worth exactly nothing at three in the morning.
Step 2 · The fit
Where it should sit, and why.
Step 3 · The agreement
Backups, retention, availability.
Step 4 · Live
With a route to a human.
Step 1 · The report
Through an accessible mechanism.
Step 2 · The test
Precise and substantiated, or not.
Step 3 · The action
Expeditious where knowledge arose.
Step 4 · The answer
The reporter is told the outcome.
Program 02 · Precise, then prompt
Notice and action
Anyone can report content they consider illegal, through a mechanism that is easy to find and use. A notice that is precise and properly substantiated creates actual knowledge, and from that point we have to act expeditiously rather than route it into a queue. Decisions are taken in a timely, diligent, non-arbitrary and objective way, and the person who reported it is told what was decided. Vague complaints are not notices and we will say so.
Program 03 · Never a silent cut
Reasons for restrictions
If we remove, disable, suspend or otherwise restrict anything of yours, you get a clear and specific statement of reasons: what was restricted, on what ground, whether it followed a notice or our own check, and how to contest it. A host that cuts a service and goes quiet destroys more trust than an outage ever does. Non-payment suspensions follow the notice period in the agreement, and data is not deleted before the stated retention has run.
Step 1 · The decision
Taken on a stated ground.
Step 2 · The notice
Clear, specific, to you.
Step 3 · The route
How to contest it.
Step 4 · The data
Retained for the stated period.
Step 1 · The estate
What exists and what it costs.
Step 2 · The plan
What moves, in what order.
Step 3 · The move
With a tested way back.
Step 4 · Support
Afterwards, not just during.
Program 04 · Advice, then build
IT consultancy
Deciding what belongs where, moving it without losing anything, and supporting it afterwards. Where we process personal data on your behalf we act as your processor under a written agreement, you remain the controller, and no sub-processor is engaged without your authorisation. Whether a particular piece of content or a particular processing is lawful is a question for your own adviser, and we are not lawyers.
Something that needs hosting properly?
A free first conversation, with no obligation.